If your card is stolen or lost, inform the bank's 24/7 Customer Support at the telephone number 628 3300 (calling from abroad +372 628 3300) immediately. The card will be closed at once.
If you lose your card or it is stolen abroad and you would like a replacement card or cash abroad, then call MasterCard Assistance Centre at 1-636-722-7111 (they will provide you with further instructions)
All other credit card owners can apply for emergency cash to the extent of available funds of the credit card with the precondition that there are a minimum of 200 euros of available funds on the card.
Only Gold, Platinum and Business card owners can apply for an emergency replacement card to the extent of available funds if there are at least 350 euros of available funds on the card. If the sum of available funds on the card is smaller than this, then you can only apply for emergency cash to the extent of available funds with the precondition that there are at least 200 euros of available funds on the card.
If the card validity period expires, then it will be automatically renewed if the agreement has been fulfilled with due diligence (no arrears). We will inform you of the dispatch of your new card by SMS. If you do not want a new card, then you can terminate the agreement at a bank office.
For additional information regarding cards contact a bank office or call 628 3300.